Agenda
18:00 – 18:15 – Registration
18:15 – 18:45 – How to collect and analyse online customer feedback?
15 min beer break
19:00 – 20:00 – How to collect and analyse in-house customer feedback?
20:00 – 20:30 – Podium discussion
20:30 – 22:00 – Networking and more beers
