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AI, Customer Service, Efficient, Agile, Flexible

Problem

Artificial intelligence and chatbots still need supervised human interaction to be trained correctly. To merge the benefits of AI with today’s inefficiencies of old CRM systems we introduced a hybrid Agent+AI solution. The Agent+AI model suggests the best answers to your agents and automatically sends them if a certain confidence level is exceeded.

Solution

E-bot7 brings Artificial Intelligence to customer service and helps companies achieve greater customer service efficiency. The system analyzes inbound messages and provides agents with accurate response suggestions. This reduces the average handling time by up to 80% and automates repetitive and recurring questions right after integration.

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