Only 1% of call center conversations is monitored. Rising cost of labor, hiring, maintaining and trainingnew staff. Rising length of call waiting time. High % of abandon calls and calls that mustbe re-routed from one agent/skill to another. Relatively low level of automation and number of self-service functions.
Speech analytics platform allowing for analysis of your contacts with clients and supporting sales, customer serviceand compliance •automated analysis of conversations build on machine learning, supervised categorization and data exploration. Natural and intuitive communication via automated assistant, endless application possibilities thanks to fully customizable dialog management and intent recognition •one solution for all channels –mobile apps, web, IVR, e-mail.